General
News
My Account
- Value Added Tax (VAT) notice to our European customers
- Retrieving or changing a password in the Customer Hub
- Confirming a server renewal date
- Credit Notes vs Invoices
- How payments are applied to an account balance
- Wire transfer information
iWeb Customer Service
- Managing a Dedicated Server
- Creating an iWeb Account
- Performing a hard/APC reboot (dedicated servers)
- Changing your server's password
- Mounting a remote ISO (media image) using a KVM IP
- Rapid Response Service Options
iWeb Network
- Adjusting Network Time Protocol (Linux and Windows)
- Troubleshooting with MTR procedures (Windows)
- Configuring Reverse DNS (Control Center or Customer Hub)
- Whois Records
- IPv6 Addresses at iWeb
- Monitoring bandwidth usage
Migration & Deployment
- Choosing the right server: shared or dedicated
- Using Time To Live to manage migrations
- Billing changes during server migration
- Deploying a Minecraft Gaming Server
- Migration Checklist and Strategy
- Understanding RAID
Resellers
Products
Smart Servers
- Accessing the virtual console on a Smart Server
- Adjusting the hardware clock on a Smart Server
- Upgrading RAM on a Smart Server
- Smart Firewall User Guide
- Smart Groups User Guide
- Smart Servers: Introduction
Cloud Servers
- Accessing the virtual console on a Cloud Server
- Cloud server backup options
- Rebooting a cloud server
- Activating a cloned Windows server
- Live Cloning and Volume Snapshot availability
- Volume Snapshot 'parking'
Incapsula
- About Incapsula
- Configuring Incapsula
- Content Delivery Network & Optimization
- SSL Certificate support with Incapsula
- Web Application Firewall and PCI Compliance
- Configuring GSLB for Incapsula
Clusters
See all 9 articlesOperating Systems
Windows
- Connecting to a Windows server with Remote Desktop (RDP)
- Authorizing an IP Address in Windows Firewall
- Change the Remote Desktop Connection port to your Windows Server
- Windows Server 2012 - Windows Server Backup
- Windows Server 2012 – The New Server Manager
- Windows Server 2012 – Convert your Server from the “Full Version” (with Graphical Interface) to the Core Server Version and Vice-Versa
Linux
- Confirming the Linux version on your server
- Confirming your Linux version or Kernel version
- Upgrading Ubuntu OS
- Adding repositories to a Linux server
- Booting into single user mode (Classic Linux)
- Managing iptables through CSF (Linux Command Line)
Installation
Debian
Control Panels
cPanel / WHM
- Installing IonCube loaders
- Configure High Email Failure Rate Protection
- Configuring the hourly maximum email setting
- Enabling suPHP and suExec or mod_ruid2
- Preventing the 'nobody system user' from sending mail
- Enabling WHM's SMTP restrictions
Parallels Plesk
- Confirming your version of Plesk (8,9,10,11)
- Changing your contact information and/or Plesk password
- Changing Action Log settings in Plesk
- Setting up email notifications in Plesk
- Configuring Mail Server and Virus Protection settings in Plesk
- Configuring DNS template settings in Plesk
Security
Vulnerabilities and Exploits
- Securing Windows SMB and NetBios/NetBT Services
- Linux Kernel Local Privilege Escalation Vulnerability (CVE-2016-5195)
- Multiple OpenSSL vulnerabilities (CVE-2016-2107 and CVE-2016-2108)
- Critical OpenSSL vulnerabilities - DROWN CVE-2016-0800
- Critical Linux vulnerability CVE-2015-7547 in GNU C Library (glibc)
- Cisco Firewall vulnerabilities (cisco-sa-20160210-asa-ike)
Acceptable Usage Guidelines
- Reporting malicious URLs, such as phishing, hosted on the iWeb network
- Understanding Canada's Anti-Spam Legislation (CASL)
- Complying with IETF standards and managing security incidents on your website and server
- Reporting unsolicited emails (spam) from the iWeb network
- Sending Copyright & Trademark infringement notices to iWeb
- Acceptable Use Policy Notifications
Best Practices
- Guide to Portmapper Amplification Issues
- Using Spamhaus DNSBL queries on iWeb's network
- Brobot Malware Troubleshooting and Guidelines
- Copyright and Trademark Guide
- Guide to Objectionable Content
- Forum and Comment Spam
Software Firewalls
Backups
Dedicated Backup (R1Soft v5)
- Deploying a dedicated backup server (R1Soft)
- Editing a policy on a dedicated backup server
- Creating a backup for a Linux server (R1Soft Wizard)
- Installing the R1Soft agent on a dedicated server (Windows)
- Installing the R1Soft agent on a server (Ubuntu & Debian)
- Installing the R1Soft agent on a server (CentOS)
Cloud Backup (R1Soft v5)
- Updating the R1Soft agent (Debian / Ubuntu, CentOS & Windows)
- Excluding files from cloud backups with partitions (R1Soft)
- Troubleshooting firewall connectivity to R1Soft for Linux
- Troubleshooting firewall connectivity to R1Soft for Windows
- Troubleshooting firewall connectivity to R1Soft
- Scheduling email reports in R1Soft
Webmaster
Best Practices
- Securing your site with Let's Encrypt from the command line
- Uploading a temporary maintenance page
- Confirming your PHP version
- Installing CMS tools
- Adding your own SSL Certificate
- Previewing a website before DNS is pointed
Search Engine Optimization (SEO)
WordPress
- Troubleshooting Wordpress
- Installing WordPress
- Configuring settings in WordPress
- Changing your password in WordPress
- Editing your profile in WordPress
- Changing your header in WordPress
Joomla!
- Logging into Joomla! as the default administrator
- How to change the default admin's username in Joomla
- How to block or delete a Super Administrator in Joomla
- How to turn your site offline in Joomla
- How to manage global settings in Joomla
- How to prevent new user registrations in Joomla
FTP Clients
- Uploading files using WinSCP
- Uploading files using WS_FTP
- Managing files/folders in WS_FTP
- Configuring your website in WS_FTP
- Managing files/folders in WinSCP
- Configuring your website in WinSCP
Private DNS Servers
- Creating Private Nameservers at StarGate.com
- Creating Private Nameservers at Register.com
- Creating Private Nameservers at OpenSRS
- Creating Private Nameservers at NetworkSolutions.com
- Creating Private Nameservers at Netfirms.ca
- Creating Private Nameservers at NameCheap.com
DNS
- Updating DNS at StarGate.com
- Updating DNS at Register.com
- Updating DNS at OpenSRS
- Updating DNS at NetworkSolutions.com
- Updating DNS at Netfirms.ca
- Updating DNS at NameCheap.com
Databases
SQL
- Microsoft SQL Server 2014 features
- Restoring MySQL with phpMyAdmin
- Backing up MySQL with phpMyAdmin
- MS SQL 2012 Selection
- MS SQL Server 2012 Licensing
- Installing MS SQL Express/Compact
phpMyAdmin
- Creating databases in phpMyAdmin
- Customizing php values
- Logging in to phpMyAdmin
- Becoming familiar with databases in phpMyAdmin
- Creating tables in a database with phpMyAdmin
- Deleting tables from a database with phpMyAdmin
Horde Webmail
- How to write an email message in Horde
- How to open an email message in Horde
- How to manage your contacts in Horde
- How to import contacts into Horde
- How to export contacts from Horde
- How to create calendar entries in Horde
Best Practices
SquirrelMail
- How to write an email message in SquirrelMail
- How to open an email message in SquirrelMail
- How to manage contacts in SquirrelMail
- How to modify display preferences in SquirrelMail
- How to modify folder preferences in SquirrelMail
- How to highlight messages in SquirrelMail
Roundcube
- How to write an email message in RoundCube
- How to open an email message in RoundCube
- How to search for messages in RoundCube
- How to create folders in RoundCube
- How to edit your preferences in RoundCube
- Using multiple identities in RoundCube
Email Clients
- How to configure an email account in Thunderbird
- How to configure an email account in Pegasus
- How to configure an email account in Outlook Express
- How to configure an email account in Outlook 2003
- How to configure an email account in Outlook 2000
- How to configure an email account in Opera
Virtualization
Xen
VMware
Microsoft Hyper-V
- Windows Server 2012 Hyper-V - Create a password reset disk for your virtual machine
- Windows Server 2012 – Create a new virtual switch in Hyper-V
- Activate IP-Forwarding on the physical server for a specific network interface
- Activate IP-Forwarding on the physical server for all network interfaces
- Windows Server 2012 – Create a new virtual switch in Hyper-V
- Activate IP-Forwarding on the physical server for a specific network interface