Opening a Customer Service Ticket

Tickets are the most effective way to communicate with Leaseweb Customer Service. Our technical, billing and customer service agents are available around-the-clock to respond to all inquiries. If you prefer to telephone, click here to see a list of toll-free numbers.

Open a Technical, Billing or General Customer Service ticket in the Customer Hub interface:  

1. Log into your Leaseweb Customer Hub and click on the 'Assistance' link.


2. Locate the drop down menu under Step 1.


2. Select the server you wish to create a ticket for.


3. Select the category of support under Step 2.

4. Fill out the required information and click on Submit. Check to see the 'Success' indicator is in green.


5. You can review the ticket by clicking on the 'Technical Support' link.



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