Opening a Customer Service Ticket

Tickets are the most effective way to communicate with iWeb Customer Service. Our technical, billing and customer service agents are available around-the-clock to respond to all inquiries. If you prefer to telephone, click here to see a list of toll-free numbers.

Open a Technical, Billing or General Customer Service ticket in the Customer Hub interface:  

1. Log into your iWeb Customer Hub hub.iweb.com and click on the 'Assistance' link.

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2. Locate the drop down menu under Step 1.

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2. Select the server you wish to create a ticket for.

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3. Select the category of support under Step 2.

4. Fill out the required information and click on Submit. Check to see the 'Success' indicator is in green.

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5. You can review the ticket by clicking on the 'Technical Support' link.

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