Related information: http://iweb.com/hosting-support
System stability and manageability is important to our customers and our internal team. One of the ways that we ensure stability is by regularly reviewing our current hardware and software offerings and testing to ensure optimal reliability. From time to time that requires us to remove support for existing technologies.
Products reach their end of support for a number of reasons:
- Diminished demand from existing and new customers
- Product has been superseded by a newer version
- Manufacturer support is no longer available
- Streamlining and standardization of offerings
- Compatibility with new hardware
Products are typically depreciated according to the following schedule*:
|
Notifications |
End of Sale |
|
Pending end of Support |
Within 30 days of Manufacturer Announcement |
|
End of Sale |
Day 0 – Determined by iWeb & Manufacturer |
|
End of Reinstall |
90 Days after End of Sale |
|
End of Support |
90 Days after End of Reinstall |
*Applies to all operating system and application software
End of Sale iWeb will no longer sell the software or install it for NEW services.
End of Reinstall iWeb will no longer reinstall the software for existing customers. Any reinstall requests will be done with the new version of the software
End of Support iWeb will no longer support this version of the software. Support requests for this version will be referred back to the customer or third party support as required.
iWeb offers support for migration to the newer versions. Speak to your Sales Account Manager or Support for more information.
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