Rapid Response Service Options

Related informationhttp://iweb.com/managed/dedicated-server

iWeb offers a flexible and efficient Rapid Response service for server monitoring. Our Nagios-based monitoring system proactively alerts our Systems Administrator team of any critical system downtime within 15 minutes or sooner. The service includes an immediate restart of any failed systems, rebooting servers and personalized notifications. If you require an investigation to determine what caused the problem, please open a ticket.

This service is available for Linux and Windows servers and is customized by the server owner. Critical systems that can be monitored with this service include: 

LINUX
 
  • CPanel/WHM (check tcp port 2087)
  • DNS
  • FTP
  • HTTP
  • HTTPS
  • IMAP
  • MySQL
  • Parallels Plesk (check tcp port 8443)
  • Ping
  • POP
  • R1 Soft/ Idera Buagent (check tcp port 1167)
  • SMTP
  • SSH
  • Other services running on any tcp port
  • Other services running on any udp port

Windows

  • DNS
  • FTP
  • HTTP
  • HTTPS
  • IMAP
  • MSSQL (check tcp!1433)
  • MySQL
  • Parallels Plesk (check tcp port 8443)
  • Ping
  • POP
  • R1Soft/Idera Buagent (check tcp port 1167)
  • RDP (check tcp!3389)
  • SMTP
  • Other services running on any tcp port
  • Other services running on any udp port
Website content monitoring (Linux or Windows servers)
  • Monitoring of a website hosted on your server through a search and confirmation of a dedicated word or phrase. Example: Search for 'iWeb Inc.' on the page index.php within the iweb.com domain.  
 

Resources that can be monitored by iWeb Rapid Response
Note: Installing Nagios Remote Plugin Executor (NRPE) on Linux servers or NSclient++ on Windows servers is necessary to monitor these resources.

  • Hard drive partitions usage 
  • Hardware RAID status (RAID controller, hard drives...)
  • Hard drive status
  • Server load 
  • Software RAID status
  • Swap memory usage
  • Other
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