Accessing the virtual console on a Smart Server

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Expertise level: Easy

The virtual console can be used to troubleshoot problems prior to opening a Customer Support ticket. Access is simple: 

  1. Log into your account at account.iweb.com.
  2. Select your Smart Server and click on the Server Admin tab. 
    Screen_Shot_2014-09-19_at_2.03.37_PM.png
  3. Open the Remote Console section and click 'Open Window'. 
    Screen_Shot_2014-09-19_at_2.04.25_PM.png
  4. If the console appears black, press enter. 
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