Opening a Technical Ticket (Cloud)

Note:

This article is part of our 'Self-serve Cloud' offering. 
 
 

Technical tickets for Cloud servers are a little different than on Classic or Smart servers. 

If your issue is supported, you can open a ticket with our technical support team. Technical tickets are the fastest and most efficient way to communicate with our team, and our agents are standing by.

Step 1: Log in at the following address:

https://cc.iweb.com

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Step 2: Click on the box labelled 'Feedback & Support' in the bottom right corner of the screen..

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Step 3: Select 'Cloud Servers'.

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Step 4: In the drop down menu, select the Cloud server experiencing issues.

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Be sure to describe your issue as clearly as possible in the text box.

Once all the information has been entered, simply click on 'Submit Request' to generate a ticket, and one of our agents will contact you as soon as possible.

Have more questions? Submit a request

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