Situations requiring you to take your server off-line to restore are considered Disaster Recovery, and Bare-Metal Restore may be required. You will need to contact iWeb Customer Service to restore more than just a handful of files.
There are two options for performing a Bare-Metal Restore:
- Live CD (Disaster Recovery Boot Media Version 3.18.1 and higher) - Download the CD-ROM ISO image, also referred to as Live CD. This ISO image should be burned to a CD-ROM using a CD-writer drive and any common CD burning software (see Writing ISO Files CDs on Idera's website). This method requires physical access to the computer to insert the CD-ROM. It cannot be easily automated or remotely initiated. See Using Boot CD-ROM on Idera's website.
- PXE Network Boot (Disaster Recovery Boot Media Version 3.18.1 and higher) - With PXE Boot and an installed Server Backup it is possible to provide a hands-free, fully automated Disaster Recovery and re-deployment system for the entire data center. See Using PXE Network Boot on Idera's website.
To use this method, you need a special "boot" server running the services required for PXE Environment to work - DHCP and TFTP, as well as NFS service. Having this "boot" server and Server Backup, you will be able to carry out a hands-free, fully automated Disaster Recovery and re-deployment system. For servers which provide remote access to the server console, it can be done via KVM solutions. This method does not require physical access to the server.
Each of the listed options has two sub-options:
- Booting into Agent environment - To use this option, you need a running Backup Manager installed on a machine different from one to which you are going to restore.
- Booting into Server environment - This option allows to restore the current machine from a Disk Safe located on a network drive or on the secondary physical disk. When you boot from Live CD Server or PXE Network Boot Server, then a full-fledged Backup Manager runs. In the Backup Manager Web Interface you will be able to add the Disk Safe to restore from.
Please contact iWeb Customer Service for assistance.