Troubleshooting R1Soft errors

Expertise level: Medium

Several factors may cause backup errors (firewalls, quota allocation, agent etc.). Error messages can be confirmed through your iWeb account or if you receive an email:

Email

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iWeb account

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To begin troubleshooting, follow these steps: 

1. Log into your account at account.iweb.com and select your server. 

2. Smart Server accounts will be directed to the Control Center; go to the Backup management tab and select 'Open' to access the R1Soft interface. For Dedicated servers, you will be directed to the Customer Hub, click on the Cloud backup management link.

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3. Connect to R1Soft with your password and go to the 'Servers & Policies tab. Click on the 'Failed' policy (number). 

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4. Click on the 'Detail' icon.

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5. The failed backup information will be available in the Alerts. Three possible fixes are available, depending on the error:

6. Once you have eliminated the issue, confirm your backups are running properly by repeating steps 1 through 4.

7. Click on the failed policy and 'RUN NOW' (blue forward icon). 

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 8. The policy should run immediately and within a few minutes you should see the successful log.

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