How to Recognize a Legitimate Email from iWeb

iWeb regularly emails its customers to inform them of:

  • Upcoming changes to its products or services
  • Upcoming maintenances
  • Billing-related matters
  • Etc.

However, criminals will go to great lengths to imitate iWeb emails and websites as accurately as possible to gain access to your Customer Hub or your information. This is called phishing.

For this reason, it is important to pay close attention to the details within these emails and on these websites to avoid accidentally giving your account information to the wrong people.

To increase customer awareness and help reduce the effectiveness of such deceptive practices, this page shares some tips to help you recognize a legitimate email from iWeb.:

  • Verify the source of the email by carefully checking the “From” address of the email. The “From” address should always end with either @iweb.com or @ca.leaseweb.com.
  • Pay close attention to the spelling of the domains to make sure they are not incorrectly spelled. Examples of fake domains: @iweb.co, @ca.leeseweb.net.
  • Verify the links before clicking on them by hovering your mouse cursor over any links in an email. While hovering your mouse cursor over the link, most email programs will raise a tooltip near the mouse cursor or at the bottom of the screen revealing the actual destination of the link. The actual destination of the link should only begin with one of the following domains:

If you have any doubts about the legitimacy of an email you have received from someone claiming to represent iWeb, please open a ticket through your Customer Hub (https://hub.iweb.com) to confirm the validity of the email.

If you suspect that your iWeb account has been compromised following a phishing attempt, please take the following actions as soon as possible:

  • Reset your Customer Hub password and/or the password of any of your iWeb devices for which you may have revealed the passwords
  • Report the phishing attempt to iWeb by opening a ticket through your Customer Hub (https://hub.iweb.com)

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