My Account

Frequently asked questions about iWeb's billing procedures.

• How to Schedule an Appointment to Register Your Fingerprints in the New Fingerprint System
• Value Added Tax (VAT) notice to our European customers
• Retrieving or changing a password in the Customer Hub
• Confirming a server renewal date
• Credit Notes vs Invoices
• How payments are applied to an account balance
• Wire transfer information
• Adding/changing credit card information
• Reviewing Cloud server resource usage
• Opting out of automatic payments
• Troubleshooting online payments
• Late payment notices
• Reviewing and printing invoices
• Understanding my invoice (balance, discounts, pricing, account information, billing period)
• Service Level Agreements (SLAs)
• Billing cycles
• Making a payment
• Modifying Account Information
• Payment options
• Transaction notifications: CO, IH, PA, NC
• Managing Contacts